I have raved about my experience with Stitch Fix in the past. When I first heard about them, I loved the idea that someone would be my personal shopper online. I thought that their business was a really cool concept and for $20 felt like it was worth the “risk” to sign-on for my first fix. The idea of trying out new designers, trying on clothes that I would never pick for myself… it’s really fun.
My last 2 boxes were nothing short of bad. I returned everything. I felt like they gave me clothing items that I would never wear and weren’t paying attention to my requests at all. You can pick your price point on clothing items and I felt that I was getting clothes that seemed like they were not high quality considering my price points. I set up a personal profile, told them what I like and don’t like, linked them to my personal Pinterest boards, etc… everything that they asked…for some reason the last 2 boxes were just bad.
Honestly, I chalked it up to being paired with a bad stylist because my other 2 boxes were great… I was going to try again for sure.
After sending back two boxes and keeping nothing, I got the following e-mail from Stitch Fix…
When I first saw the note I was pretty annoyed. Seriously? You can’t figure out how to style my “curves”? On your website you advertise that you work with people my size, so it really shouldn’t be a problem. I don’t expect every piece to work, but I also don’t expect to receive emails like the above. I let it sit in my inbox for a few days before responding to make sure that I felt the same way with some good sleeps. After all, I am admittedly sensitive. I did feel the same way, so I sent a note to their marketing group.
I’ll give you a taste of the note that I sent to marketing in response to their email…
“…After my last 2 boxes, not only do I think that your clothes aren’t designed for “a normal girl”, I also think that your designers have bad taste. Oh, this girl needs a Large, let’s just throw in what we have, no matter the actual request from the customer. No matter how many comments I leave. No matter what my pinterest looks like. Sure, I could send you a picture, but what do you gain from that? Look at anthropologie.com. Assume I am wearing 90% of the clothes there.”
Ok, so my note wasn’t the nicest note that I have ever written… I wasn’t intentionally being mean, I was just turned off and really wanted them to know it. I know that they were trying to be helpful, I just didn’t fully understand the point of me sending in pictures.
For a minute I felt like Julia Roberts in Pretty Woman. I shop
a lot too much and have NEVER had a problem finding clothes for “my curves”. Last weekend I went shopping and picked up a few things. I so desperately wanted to pull a Julia with Stitch Fix. Not that I’m immature or anything. 🙂
I got a note back. It wasn’t canned, but it wasn’t the nicest that I’ve ever seen. Unfortunately, they did not encourage me to try again, offer me a credit for my styling fees, etc….I was a a bit disappointed actually.
I still encourage people to try Stitch Fix, they’re a business that is still in beta and the concept is good – I have a bunch of friends who LOVE them. I just really wish that they would consider the audience that they’re trying to attract. Maybe it isn’t people “of all shapes and sizes” like they say. On the other hand, I had 2 great experiences (and I’ve even lost some of my “curves” since then!), so maybe it was just 2 bad boxes followed by a bad email… I believe in second chances.
Would you have responded the same way or did I overreact?
Note: Stitch Fix links in this post are referral links. I receive a credit if you schedule a “fix” using the link. (<– Hey, you never know, I liked it once, I may try again.)